WordPress Care Plans UK

When first taking on a site, it’s essential to know how your site functions, how it is put together and where the potential issues are when it comes to keeping things updated and running smoothly.
We often have clients come to us with a website that has not had any plugin, theme or core updates run in a very long time.

We need to know exactly what’s going on before we take a website on and if there are any issues or malware. Our audits will also help you to understand more about the health of your website.

Peace of mind that your WordPress website software is always up to date. We will continuously monitor, manage and deploy WordPress software updates, plugin updates and theme updates.

Regular maintenance and updates are essential and are often submitted regularly by the developers to improve performance, fix bugs or security vulnerabilities. These things must be managed and updated periodically to ensure your WordPress website is secure and running efficiently.

We not only keep you updated, but we manage the compatibility of updates and the drama that can sometimes unfold when an update breaks something else. We will test and manage this for you and can instantly restore your site from a backup if the worst does happen. Let us handle all the WordPress plugin updates while you get on with your job.

We take cloud backups of your website’s database, content, pages and structure daily. The backups are sent to a separate server for security and reliability, allowing us to have a one-click restore if anything happens, like a hacked site.

Premium plans benefit from hourly backups. When you have a dynamic site where data is constantly changing, like order details, sales, user registrations for courses etc, more than a daily backup may be required. Imagine making several sales in a day; your last backup was a day ago. You would lose all that data on your site, from customer details to orders and stock adjustments. Having an hourly backup ensures the minimum of data loss and disruption.

In addition to our daily cloud backups, we also hold a 90-day backup archive. This is especially useful if you have made several changes on your site over time but then want to restore your website’s old version.

With our 90 day archives, we can restore your site to its previous state on any given day within those 90 days.

A big focus for our service is security monitoring and proper backups. We keep your site safe and secure 24/7. With our antivirus, malware scanner, firewall, and login security, your site is safe with us! We block rogue login attempts and spam IP’s trying to hack in. We scan files, folders and plugins for bad code, URLs, code injections and security vulnerabilities. Our advanced firewall will keep your site safe but also saves you resources!

Our firewall will catch and stop a lot of spam before it hits your server, saving your bandwidth and helping with site performance.

Our service always takes a proactive approach to keep your website secure. With all our measures, your site shouldn’t get hacked. That said, there is never a 100% guarantee in technology.

If, in the unlikely event, your site does get hacked, we will clean it up and fix the issue for free.

*Free hack cleanup is only for those already on a Plan before the hack happens. If you’re not on a plan, hack cleanups cost £99

We do our very best to ensure our priority technical support meets your needs with excellent response times. We try not to talk the jargon and instead give good customer service in layman’s terms. We will always try to help in any way we can. After all, your happiness is our happiness. Please take a look at our contact page for support hours.

We will endeavour to answer any support queries within 2 hours during support hours or in very busy times within 24 – 48 hours.

Simply submit a support ticket with your required changes, and we will sort it for you! We will log in to your WordPress dashboard and manage the changes needed. Website content management is small website edits like:

• Adding, removing or editing website text that you supply.
• Adding, removing or editing website images that you provide.
• Adding a page and content, you provide.
• Changing a contact form
• Adding google analytics code.
• Or other similar small changes.

If you require more significant edits like a theme change or a more extensive site overhaul, this will be charged at our hourly rate. If you have questions about your specific site edit or change needs, please get in touch to discuss this with us.

Every month we send out a client report to all customers on a business plan, so you know exactly what’s been happening with your website. This report keeps you in touch with the regular maintenance on your site. It will inform you about things like:

• 
  When your backups were taken.
• When and what plugin updates were done.
• When your core
• WordPress software was updated.
• Your overall site security
• Firewall log and details
• *Your Uptime over the month.
• *Your website’s performance.
• And much more.

*Plan dependent
Check out an example client report!

Hosting with us means that we can deal with issues quicker. Our whole maintenance service is built around our hosting so that we can manage performance and security. You can use your own hosting, and many customers do, but many also prefer to use ours, so everything is in one place.

Ensuring your email is delivered to your customer’s inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google’s world-class business email service. G Suite is essentially Gmail for business. We don’t host email on our servers, so if you require a business email address, please select G Suite business email at checkout, and we will do the technical bit for you.

SSL gives a secure https connection to your site, which is now an important ranking factor for Google.

*Certificates are only offered to websites we host on our server.

Often when people think about speeding up their website or trying to hit those 100% scores on speed tests, people neglect to think about images on their website. Images are one of the biggest things to slow down websites. We will install and set up an image optimisation plugin linked to our premium account, so there is no need to worry about limits. This plugin will optimise all images on your site and any you add in the future.

We will do some work on your website’s backend to improve the loading speed of your site. Some of these optimisations involve installing and setting up a caching plugin, installing and setting up an image optimisation plugin and a few other tweaks. A faster site is a better site for users and Google!

If you are on our standard or premium plans, we will keep your website on our uptime monitor, ensuring it is always online. If, for any reason, it is not, we will know right away and get it back online. Your monthly client report will include more information about your website uptime.

We offer a staging environment for customers on our Standard and Premium plans. If you have a website with additional functionality or need to perform some changes to the site, a staging environment is perfect for this. A staging site means you can work on your website and make changes while leaving your live site as it is. Once you are happy with your changes, you can then push those to your live site. Great for testing and development.

Over time your website’s database can get bogged down with old processes, content and information. This makes loading your site slower due to your website having to sift through this info and load it every time someone views your site. Keeping your database optimised will ensure your website is running at its best.

If you run an eCommerce/Dynamic/Member type site, then you will need to select the premium plan. The reason is that your site data is constantly changing with orders. You need real-time backups of your website to ensure no orders are lost in the event of a technical issue or hack. WooCommerce also adds to the size of your database and site files. This, in turn, adds to our backup and security resources and storage on the server.

We will run a weekly performance scan of your site. This tells us how good your site’s performance is in terms of speed. Information about your weekly performance checks will be included in your monthly client report.