WordPress care plans with a big focus on security and cloud backups that always work!
All plans include managed WordPress website hosting.
We’ve designed our WordPress care plans to be affordable and effective. We take the burden of WordPress care and maintenance away by managing the upkeep of your business website for you. With our plans, you get everything you need for your website to be running smoothly. We save you time with our routine maintenance, technical support and keep your site online. If you need a quick fix, a website design/development, a blog post added, or anything else, we can take care of the whole process for your peace of mind. Contact us for more information.
Great for personal or small business websites that need managed WordPress hosting, care & maintenance services.
Great for business owners who need site maintenance which includes managed WordPress hosting and speed optimisation.
Perfect for established businesses looking to take their eCommerce or dynamic site to the next level. Ideal for those sites with advanced functionality.
We currently accept payments via a service called Stripe. This enables us to take debit and credit card payments. As a customer, you can also choose to save your card details so that your billing each month is automated and minimises any service interruptions.
Yes, we offer a 10% discount for charities and a 20% discount for multiple sites (more than two websites) on all our WordPress care plans.
If you fit one of the above, please get in touch before ordering so we can set up your discount.
We can provide a WordPress care plan to anyone regardless of their hosting provider. We understand that everyone has their own specific needs and budgets. However, if you would like to upgrade your hosting, then our plans do come with hosting included. The benefit of hosting with us is that we have better control of your site regarding updates and fixes, along with better performance and free SSL certificates.
After you sign up, we generally have website care plans up and running within 24-48 hours (usually within a couple of hours if you already have hosting). With all the care plan features, from regular cloud backups to security monitoring monthly client reports and more. We will guide you through the process and keep in touch so you know what is happening.
Yes, we do; however, websites with advanced functionality like Woocommerce will require our premium WordPress care plan. It requires more resources to run smoothly and be kept secure and backed up properly. As a result, we need to ensure we dedicate the right resources to your site via the right WordPress website care plan.
Our premium plan will also suit other sites with advanced functionality like community WordPress sites, course sites or any other WordPress website with dynamic content.
No. We do not lock you into any contract or hold you to ransom over your website as other services do. You can cancel at any time and have full control of your plan. You can upgrade, downgrade or cancel when you choose.
Our general support hours are 9 am – 5 pm GMT Mon -Fri. We do, however, answer support requests outside of these hours and will do our best to respond within 2 hours, if not the same day. In an emergency outside of these hours, like a site outage, you can contact us directly for support.
You can log in to your account with us and submit a support ticket. This support ticket then goes into our system, which we are also immediately alerted to, and we will respond as promptly as possible to help you with your query.
Still not sure which plan you need? Have custom sites?
We’d be more than happy to help and have a chat with you to find out what your current requirements are. We will then be able to advise you on the plan that would best fit your needs.
Free setup for migrating an existing WordPress website or for setting up ongoing WordPress maintenance only care plan.
*Free SSL certificates are solely given to sites we host on our server.
The setup fee is a one-off payment required when you choose to have a new WordPress website created in addition to a website care plan.
Setup fees cover the initial work of creating your website. From installing performance and security plugins and setting up your monthly maintenance report. If you already have a WordPress website, there is no setup fee, and migration is free!
Are you looking for a custom-designed site? We can do that too, from £800!
Peace of mind that your website software is always up to date. We will continuously monitor, manage and deploy WordPress software updates, the plugins and themes.
Updates to these are submitted regularly by the developers to improve performance, fix bugs or security vulnerabilities. These things must be managed and updated periodically to ensure your WordPress website is secure and running efficiently.
We not only keep you updated, but we manage the compatibility of updates and the drama that can, at times, unfold when an update breaks something else. We will test and manage this for you and can instantly restore your site from a backup if the worst does happen. Let us take care of all the WordPress plugin updates while you get on with your job.
We take cloud backups of your websites database, content, pages and structure daily. The backups are sent to a separate server for security and reliability, allowing us to have one-click restore if anything happens, like a hacked site.
Real-Time backups Our real-time backups are very smart and efficient! We take a daily backup but then record any changes to your site throughout that day. If your website is hacked or has a technical issue for some reason, then we have all the most recent details and changes to your site and can restore your site with the absolute minimum of loss, if not 0 loss to data or orders.
In addition to our daily cloud backups, we also hold a 90-day backup archive. This is especially useful if you have made several changes on your site over time but then want to restore your website's old version.
With our 90 day archives, we can restore your site to its previous state on any given day within those 90 days.
A big focus for our service is security and proper backups. We keep your website secure 24/7. With our antivirus, malware scanner, firewall, and login security, your site is safe with us! We block rogue login attempts and spam IP's trying to hack in. We scan files, folders and plugins for bad code, URLs, code injections and security vulnerabilities. Our advanced firewall not only protects your site but also saves you resources!
Our firewall will catch and stop a lot of spam before it hits your server, saving your bandwidth and helping with site performance.
We do our very best to ensure our priority support meets your needs with excellent response times. We try not to talk the jargon and instead give good customer service in layman's terms. We will always try to help in any way we can. After all, your happiness is our happiness.
Simply submit a support ticket with your required changes, and we will sort it for you! We will login to your WordPress dashboard and manage the changes needed.
Website content management is small website edits like:
* Adding, removing or editing website text that you supply.
* Adding, removing or editing website images that you provide.
* Adding a page and content you provide.
* Changing a contact form
* Or other similar small changes.
If you require more significant edits like a theme change or a bigger site overhaul, this will be charged at our hourly rate. If you have questions about your specific site edit or change needs, please get in touch to discuss this with us.
Each month we send out a client report to all customers on our WordPress Care Plans. This report keeps you in touch with what is happening with your site. It will inform you about:
When your backups were taken.
When and what plugin updates were done.
When your core WordPress software was updated.
Your overall site security
Firewall log and details
*Your Uptime over the month.
*Your website’s performance.
And much more.
*Plan dependent
Check out an example client report!
You can log in to your account with us and submit a support ticket. This support ticket then goes into our system, which we are also immediately alerted to, and we will respond as promptly as possible to help you with your query.
Ensuring your email is delivered to your customer's inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google's world-class business email service. G Suite is essentially Gmail for business. We don't host email on our servers, so if you require a business email address, please select G Suite business email at checkout, and we will do the technical bit for you.
SSL gives a secure https connection to your site, which is now an important ranking factor for Google. *Certificates are only offered to websites we host on our server.
Our service always takes a proactive approach to website management. With all our measures, your site shouldn't get hacked. That said, there is never a 100% guarantee in technology.
If in the unlikely event, your site does get hacked, we will clean it up and fix the issue for free.
Free hack cleanup is only for those already on a WordPress Care Plan before the hack happening. If your not on a plan, hack cleanups cost £180
We will do some work on your website's backend to improve the loading speed of your site. Some of these optimisations involve installing and setting up a caching plugin, installing and setting up an image optimisation plugin and a few other tweaks. A faster site is a better site for user and Google!
If you are on our standard or premium WordPress care plans we will monitor the uptime of your website, ensuring it is always online. If for any reason, it is not, we will know right away and get it back online. More information about your website uptime will be included in your monthly client report.
We offer a staging environment for customers on our Standard and Premium WordPress care plans. If you have a website with additional functionality or need to perform some changes to the site, a staging environment is perfect for this. A staging site means you can work on your website and make changes while leaving your live site as it is. Once you are happy with your changes, you can then push those to your live site. Great for testing and development.
With both the standard and premium plans, you get access to two very useful and popular premium paid for plugins. The first is Elementor Pro, the #1 page builder plugin for WordPress that you can use to design almost anything on your website.
The second is the Perfmatters plugin. This plugins is a premium-only plugin and has no free version. This plugin helps to improve your site’s performance and speed in many ways. Although a little technical, you can get some excellent results with this plugin, and we all know that Google loves fast sites. If you were to buy theses yourself, it would cost you £73.95 a year. If you choose our standard or premium plans, we will add them for you with our licence and help set them up as well!
If you run WooCommerce on your website, then you will need to select the premium plan. The reason is that your site data is changing all the time with orders. You need to have real-time backups of your website to ensure no orders are lost in the event of a technical issue or hack. WooCommerce also adds to the size of your database and site files. This, in turn, adds to our backup and security resources and storage on the server.
We will run a weekly performance scan of your site. This tells us how good your site’s performance is in terms of speed. Information about your weekly performance checks will be included in your monthly client report.
