WordPress Core Updates Including Plugins & Themes
Peace of mind that your website software is always up to date. We will continuously monitor, manage and deploy WordPress software updates, the plugins and themes.
Updates to these are submitted regularly by the developers to improve performance, fix bugs or security issues. These things must be managed and updated periodically to ensure your WordPress website is secure and running smoothly.
We not only keep you updated, but we manage the compatibility of updates and the drama that can, at times, unfold when an update breaks something else. We will test and manage this for you and can instantly restore your site from a backup if the worst does happen. Let us take care of all the WordPress core plugin updates while you get on with your job.
Cloud Backup of Database & Site Files
We take cloud backups of your websites database, content, pages and structure daily. The backups are sent to a separate server for security and reliability, allowing us to have one-click restore if anything happens, like a hacked site.
Real-Time backups Our real-time backups are very smart and efficient! We take a daily backup but then record any changes to your site throughout that day. If your website is hacked or has a technical issue for some reason, then we have all the most recent details and changes to your site and can restore your site with the absolute minimum of loss, if not 0 loss to data or orders.
In addition to our daily cloud backups, we also hold a 365-day backup archive. This is especially useful if you have made several changes on your site over time but then want to restore your website's old version.
With our 365 day archives, we can restore your site to its previous state on any given day within those 365 days.
24/7 Security Monitoring, Malware Scanning & Firewall
A big focus for our service is security and proper backups. We keep your website secure 24/7. With our antivirus, malware scanner, firewall, and login security, your site is safe with us! We block rogue login attempts and spam IP's trying to hack in. We scan files, folders and plugins for bad code and URLs and code injections. Our advanced firewall not only protects your site but also saves you resources!
Our firewall will catch and stop a lot of spam before it hits your server, saving your bandwidth and helping with site performance.
Responsive Expert Priority Support
We do our very best to ensure our priority support meets your needs with excellent response times. We try not to talk the jargon and instead give good customer service in layman's terms. We will always try to help in any way we can. After all, your happiness is our happiness.
Website Content Management
Simply submit a support ticket with your required changes, and we will sort it for you!
Website content management is small website edits like:
* Adding, removing or editing website text that you supply.
* Adding, removing or editing website images that you provide.
* Adding a page and content you provide.
* Changing a contact form
* Or other similar small changes.
If you require more significant edits like a theme change or a bigger site overhaul, this will be charged at our hourly rate. If you have questions about your specific site edit or change needs, please get in touch to discuss this with us.
Detailed Monthly Site Audit Report
Each month we send out a client report to all customers on our WordPress Plans. This report keeps you in touch with what is happening with your site. It will inform you about:
When your backups were taken.
When and what plugin updates were done.
When your core WordPress software was updated.
Your overall site security
Firewall log and details
*Your Uptime over the month.
*Your website’s performance.
And much more.
*Plan dependentCheck out an example client report!
You can log in to your account with us and submit a support ticket. This support ticket then goes into our system, which we are also immediately alerted to, and we will respond as promptly as possible to help you with your query.
Ensuring your email is delivered to your customer's inbox and not their junk or spam box is no easy feat. This is why we use and recommend Google's world-class business email service. G Suite is essentially Gmail for business. We don't host email on our servers, so if you require a business email address, please select G Suite business email at checkout, and we will do the technical bit for you.
*Free Secure SSL Certificate
SSL gives a secure https connection to your site, which is now an important ranking factor for Google. *Certificates are only offered to websites we host on our server.
*Free WordPress Malware Removal
Our service always takes a proactive approach to website management. With all our measures, your site shouldn't get hacked. That said, there is never a 100% guarantee in technology.
If in the unlikely event, your site does get hacked, we will clean it up and fix the issue for free.
Free hack cleanup is only for those already on a plan before the hack happening. If your not on a plan, hack cleanups cost £180
We will do some work on your website's backend to improve the loading speed of your site. Some of these optimisations involve installing and setting up a caching plugin, installing and setting up an image optimisation plugin and a few other tweaks. A faster site is a better site for user and Google!
We will monitor the uptime of your website, ensuring it is always online. If for any reason, it is not, we will know right away and get it back online. More information about your website uptime will be included in your monthly client report.
Website Staging Environment
We offer a staging environment for customers on our Standard and Premium plans. If you have a website with additional functionality or need to perform some changes to the site, a staging environment is perfect for this. A staging site means you can work on your website and make changes while leaving your live site as it is. Once you are happy with your changes, you can then push those to your live site. Great for testing and development.
With both the standard and premium plans, you get access to two very useful and popular premium paid for plugins. The first is Elementor Pro, the #1 page builder plugin for WordPress that you can use to design almost anything on your website.
The second is the Perfmatters plugin. This plugins is a premium-only plugin and has no free version. This plugin helps to improve your site’s performance and speed in many ways. Although a little technical, you can get some excellent results with this plugin, and we all know that Google loves fast sites. If you were to buy theses yourself, it would cost you £73.95 a year. If you choose our standard or premium plans, we will add them for you with our licence and help set them up as well!
If you run WooCommerce on your website, then you will need to select the premium plan. The reason is that your site data is changing all the time with orders. You need to have real-time backups of your website to ensure no orders are lost in the event of a technical issue or hack. WooCommerce also adds to the size of your database and site files. This, in turn, adds to our backup and security resources and storage on the server.
We will run a weekly performance scan of your site. This tells us how good your site’s performance is in terms of speed. Information about your weekly performance checks will be included in your monthly client report.