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Frequently Asked Questions

Below you will find some questions we regularly get asked. If your question is not listed below, please feel free to contact us.

What payment methods do you take?

We accept Debit and Credit card payments. Your payments run through a service called Stripe, which is the service we use to take payments and manage billing.

Can you migrate my website?

Yes, that is if your website runs on WordPress. While some hosts simply give you web space and leave you in the wilderness, we take care of integration from start to finish. That means every step of the technical journey is completed on our end, leaving you to focus on what you do best.

What servers do you use?

Our VPS hosting server is custom-designed for WordPress. Put simply, Websites on our servers are smarter, faster and easier to use for your customers and your business.

Do you manage content?

Yes! We understand how tricky it can be adding content when you don’t know the ins and outs of website management or have the time to do it. All our care plans come with site edit time, you simply email any changes or additions over, and we’ll add them immediately. Your content will look great, and so will your freed up diary.

How often do you take backups?

We take security seriously. That's why we complete full backups of your database, files, content, pages and website structure daily. Our premium plan has the bonus of recording real-time changes on top of the daily backup, so for dynamic sites like stores or sites where the content changes often, we recommend the premium plan. Backups are sent to a separate server for added security, giving you a completely dependable service. Any problems? We're equipped to complete one-click restores if the worst does happen.

Do I need to perform updates?

As the leading website platform, WordPress is continually updating and tweaking its software and plugins. For some website owners, this can mean a lot of hassle keeping up. Not for you! ThriveWP ensures your plugins and WordPress software are always up to date. The result is a website that’s fully functional and completely secure. We also take a visual snapshot of your site before and after the update to compare any differences, minimising any issues that might come from an update.

Will you monitor my site’s security?

Websites and the data they hold are crucial for businesses. That's why we work around the clock to keep yours entirely safe and secure. Our WordPress monthly maintenance package protects your site from hackers, malware and viruses with our state-of-the-art monitoring software. We can even block rogue login attempts and spam IP addresses, so you can rest assured your site is in good hands. Even if the very worse happens and you get hacked, as long as you are on one of our plans, we will clean up the hack for free!

What support is available?

ThriveWP understands the stress of running a business. That’s why we offer support for issues big and small. Whatever problem you encounter, our team of WordPress experts will cut out the jargon, providing friendly support which explains everything in plain English.
Our Support times are 9am – 5pm Mon-Fri however, if there is a major issue like a site outage, we will endeavour to provide support out of hours.

Do you provide SSL certificates?

All websites hosted by ThriveWP are provided with an SSL certificate as standard. This gives your business a secure https connection, showing visitors and search engines that it’s a verified, secure website.

Will I get updates about my site status?

At ThriveWP, we take care of everything, leaving you free to run your business. That doesn’t mean we keep you out of the picture. Monthly website audit reports keep you in touch with what’s happening with your site. From completed backups to software updates – you’ll get a clear and concise view of how well your site is being maintained.

What happens if I want to leave?

We don’t believe in keeping customers locked in a contract or withholding your website from you if you leave.
We would, of course, want to try and resolve any issue you may have and hear your feedback to help improve our service. If you want to leave, all you need to do is send a support ticket requesting a cancellation before your next due billing date.
All cancellation requests will be honoured.
If you require a backup of your website files and database, we can provide these as well.

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