How To Submit & Manage Support Tickets

When you subscribe to a service from ThriveWP, you get a client account which gives you access to our client portal. The client portal is where you can manage everything to do with your account, from subscriptions to invoices and support tickets.

We request that all support queries are submitted through the client area ticket system, as using email is unreliable, and support requests can easily get lost in our inboxes.

To submit a support ticket, simply do the following.

  1. Login to the client area here
  2. Navigate to “Open a new ticket” in the menu.
  3. Fill in the information and hit send.

We will be notified of your ticket and will respond as soon as possible. To view or manage active tickets that you have already submitted simply navigate to the “Active Tickets” link in the menu.